Privacy Policy

Introduction

Computer Software, Inc. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our software, websites, mobile application, and related services (collectively, the “Services”).

Scope

This Privacy Policy applies to all "Services" operated by Computer Software, Inc. It governs both:

• Information collected directly from users of our Services, and
• Information processed on behalf of municipal and governmental clients.

Information We Collect

We collect information from and about users of our Services in the following ways:

A. Information You Provide

• Account and Contact Information: Name, email address, phone number, organization, and municipal role.
• Login and Authentication Data: Usernames, passwords, and credentials used to access the Services.
• Submitted Forms and Records: Data entered into applications, permits, inspection reports, citizen requests or any other forms.
• Support Correspondence: Any messages, attachments, or contact forms sent to our support team.

B. Information Collected Automatically

• Device and Usage Information: IP address, browser type, device model, operating system, access times, and interaction logs.
• Geolocation Data: When enabled, approximate or precise location to support GIS or mapping functions.
• Cookies and Similar Technologies: Used to remember preferences, enhance performance, and analyze activity.

C. Information from Municipal and Third-Party Sources

We may receive land parcel data, ownership records, GIS data, or other information from municipal partners or integrated systems (such as Esri, Google Maps, or third-party payment portals).

How We Use Information

We use collected information to:

• Operate, maintain, and improve the Services.
• Authenticate users and manage access permissions.
• Support municipal operations (e.g., permitting, planning, and code enforcement).
• Facilitate communication between municipal staff, contractors, and the public.
• Provide customer support and respond to inquiries.
• Ensure data integrity, security, and compliance.
• Conduct analytics and generate anonymized statistical reports.
• Comply with applicable laws and municipal recordkeeping requirements.

Legal Basis and Compliance

Because Computer Software, Inc. operates in the United States, our data handling complies with applicable federal and state privacy regulations, including the California Privacy Rights Act (CPRA).

We process information based on:

• Contractual necessity — to provide Services requested by municipalities and authorized users.
• Legal obligations — to comply with local, state, or federal recordkeeping requirements.
• Legitimate interests — to secure and improve our systems.
• Consent — where required, such as for geolocation or optional notifications.

Information Sharing and Disclosure

We do not sell or rent personal information. We may share information only in the following limited situations:

• With Municipal Clients: To fulfill our contractual obligations in managing municipal data.
• With Service Providers: Trusted partners (such as Google Cloud) who assist with hosting, storage, analytics, or technical operations under strict confidentiality agreements.
• For Legal Reasons: When required by law, subpoena, or government request.
• In Business Transfers: In the event of a merger, acquisition, or restructuring, data may be transferred to the successor organization.
• With Your Consent: When you voluntarily authorize sharing (e.g., submitting a public form).

Data Retention

Computer Software, Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Computer Software, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when it is used to strengthen security or improve the functionality of our Service, or when we are legally obligated to retain it for longer periods.

Data Security

We have put in place reasonable and appropriate physical, electronic, administrative and managerial procedures in an effort to help safeguard Personal Information we collect. While we take reasonable steps to secure your information, no online system is completely immune from unauthorized access, and users should take care to protect their credentials.

Your Rights and Choices

Under applicable privacy laws such as the CCPA/CPRA, you may have the right to:

• Limiting of Processing and Sharing: You have the right to limit the processing and sharing of your personal information. This means you can request that we restrict how we use and disclose your personal information.
• Opt-out of Collection or Processing of Sensitive Personal Information: You have the right to opt out of the collection or processing of sensitive personal information. Sensitive personal information includes categories such as racial or ethnic origin, religious beliefs, health information, and biometric data.

Requests can be submitted to support@computersoftwareinc.com. We may verify your identity before processing your request.

Please note that exercising these rights may impact your ability to fully utilize certain features or services provided by Computer Software, Inc.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep users signed in,
• Personalize user experience,
• Analyze usage to improve performance.

You can manage or disable cookies through your browser or device settings, though some functionality may be affected.

Third-Party Links and Integrations

Our Services may contain links or integrations with third-party systems, including mapping (e.g., Esri, Google Maps) and payment processors. Computer Software, Inc. is not responsible for the privacy practices or content of these external providers. We encourage users to review their respective privacy policies.

Children's Privacy

Our Services are intended for adult municipal staff, contractors, and adult citizens. We do not knowingly collect information from children under 16 years of age. If we discover that a child’s personal data has been inadvertently collected, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on our websites with a revised “Last Updated” date. Continued use of the Services after such updates indicates acceptance of the changes.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

Computer Software, Inc.

Email: support@computersoftwareinc.com

Location: Pennsylvania, United States